Complimentary Hotel Delivery

Present your The 1 Exclusive member QR code on The 1 APP and bring the items to the Customer Service on:

• Milan: 6th Floor

• Rome: Basement Floor (next to Tax Free Lounge)

• Turin: 1st Floor (behind Polo Ralph Lauren corner)

 

Fast Track VAT Refund

• Present your The 1 Exclusive member QR code on The 1 APP at Customer Service.

• Receive refund directly in store (applicable only in Milan and Rome) if you are leaving in 10 days.

• During refunding procedures, the Global Blue team will provide each customer with details on the meeting point for the VIP Lane (Fast Track) at the airport.

 

Personal Shopper

Email for Personal Shopper booking at:

• Milan: customercare.milano@rinascente.it ; topclientservice@rinascente.it

• Rome: customercare.romatritone@rinascente.it ; conciergeservice.roma@rinascente.it

• Turin: customercare.torino@rinascente.it